Privacy Policy
Your privacy matters to us - here's how we protect and handle your personal information
Information We Collect
When you interact with felarionexum's financial education platform, we collect various types of information to provide you with personalised learning experiences and improve our services. This includes personal details you provide during registration, such as your name, email address, and contact information.
We also automatically collect technical information about your device and how you use our platform. This helps us understand which features are most valuable and identify areas for improvement. Rest assured, we never collect sensitive financial information like bank account details or investment portfolios.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience. We use personal data to create tailored educational pathways, send relevant course recommendations, and provide customer support when you need assistance.
Educational analytics help us understand learning patterns across our platform. When we notice that certain topics generate more questions, we develop additional resources. If completion rates vary between different presentation formats, we adjust our content delivery methods accordingly.
Marketing Communications
We may send you information about new courses, financial literacy resources, and platform updates. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in our emails. Essential service communications will continue regardless of your marketing preferences.
Data Sharing and Third Parties
felarionexum operates with strict data sharing principles. We never sell personal information to third parties or use it for purposes unrelated to financial education. However, we do work with carefully selected service providers who help us deliver our platform effectively.
Our cloud hosting provider stores your data securely in Australian data centres, ensuring compliance with local privacy regulations. Email service providers help us send course updates and educational content, but they can only access the minimum information necessary to perform these functions.
Your Privacy Rights
Under Australian Privacy Principles and international privacy standards, you maintain significant control over your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.
To exercise these rights, simply contact our privacy team through the details provided below. We'll respond within 30 days and work with you to address your specific needs. Some requests may require identity verification to ensure we're protecting your information from unauthorised access.
Data Portability
You can request a copy of your learning progress, completed courses, and account information in a machine-readable format. This allows you to transfer your educational records if you decide to use other platforms or keep personal records of your financial education journey.
Security Measures
We implement multiple layers of security to protect your personal information from unauthorised access, alteration, or disclosure. All data transmission occurs through encrypted connections, and we regularly update our security protocols to address emerging threats.
Our security measures include encrypted data storage, regular security audits, and restricted access controls for staff members. We maintain incident response procedures and will notify you promptly if any security breach affects your personal information, as required by Australian privacy laws.
Data Retention
We retain your personal information for as long as you maintain an active account with felarionexum. After account closure, we keep essential records for seven years to comply with Australian financial services regulations and tax requirements.
Learning progress data and course completion records are preserved to support any future educational credentials or certifications you may pursue. Anonymous usage statistics may be retained indefinitely to help us improve our platform for all users.
Children's Privacy
felarionexum's financial education platform is designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately and contact the relevant authorities if required.
Parents or guardians who believe their child has provided personal information to felarionexum should contact us immediately so we can remove the information from our systems.
International Data Transfers
While felarionexum primarily operates within Australia, some of our technology partners may process data in other countries with adequate privacy protections. We ensure that any international data transfer complies with Australian Privacy Principles and includes appropriate safeguards.
All international partners must demonstrate equivalent privacy protections and agree to contractual terms that maintain the security and confidentiality of your information regardless of processing location.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform before the changes take effect.
Minor updates that don't affect how we collect or use your information may be implemented without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
For questions about this privacy policy or to exercise your privacy rights, please contact our dedicated privacy team:
Email: info@felarionexum.sbs
Phone: +61 3 5222 6943
Address: 159A Malop St, Geelong VIC 3220, Australia
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about how we handle your personal information.